Otayo.com Site Terms And Conditions And The Services Offered

This page defines the terms and conditions of Otayo.com site and the services we offer.

This page defines the terms and conditions of Otayo.com site and the services we offer. By accessing and using Otayo.com and / or making a purchase through us, you acknowledge and agree that you have read, understood and accepted the following General Conditions of Use.

Our goal is to be as professional, efficient and courteous as possible with our customers and suppliers. As such, it is important to know what this document is and who we are. This is a legal document which is the agreement between Otayo.com (which we call « we », « our » and « us ») and the customer (referred to as « you », « your », « he », « she » or the « customer » in this document) who is the person making the reservation, including also all reservations made for 2 or more people; everyone who travels with you and to avoid any doubt, anyone you make a reservation on behalf of.

It is understood that you are the primary contact for your group and therefore all correspondence and conversations regarding arrangements for yourself and all members of your group will take place between you and us. Thus, you accept the General Conditions which appear below, which are all called the « Contract ». No modification of these conditions will be effective without expressly accepted in writing by the director of Otayo.com.

Limited right to use. The site and our services are only for your personal non-commercial use and not for commercial purposes, except with written authorization separately. Viewing, printing or downloading any content, graphic or in form of the site, Otayo.com, grants you only a limited license for use only by you for your own personal use and not for other uses. No part of the content, form or document may be reproduced in any form or integrated into an information extraction system, electronic or mechanical, other than for your personal use (but not for resale or redistribution) .

Registration and your account Why register?

Depending on the specific functionality of our site, you may or may not need to register to use a large part of its activities or to access a large part of our Services. However, you must register in order to make a reservation and the user must be at least 18 years of age. This allows you easy access to print your voucher, view your past purchases, change your selections and you will not have to re-enter your information each time you make a reservation.

How to register?

To register, you must provide us with your name, email address, password, and possibly other personal information.

All accounts must be registered with a valid personal email address that you access regularly. All accounts that have been registered with someone else’s email address or with a temporary email address may be closed without notice. We can ask users to validate their accounts if we believe they have been using a valid email address.

You must ensure that your password is kept confidential and must inform us immediately if you have reason to believe that your password is known to an unauthorized third party or if there is any unauthorized use of your e-mail address. -mail and your account. You agree that we are not responsible for the transactions and usage that occur under your account; you are solely responsible if you do not manage the confidentiality of your password.

If you have any questions or need assistance in any way, please contact our customer service at info@otayo.mu.


The site contains material, trademarks and other proprietary information, including copyright, but is not limited to text, software, graphics, drawings, compilation, video, music and sound. All content on the Site is protected by copyright, trademarks, registered trademarks and other property rights (including, but not limited to, intellectual property).

The copying, redistribution, use or publication of all these questions, all or part of the Site by you for commercial purposes is strictly prohibited without the written permission of the site owner. You may not acquire ownership rights to any content, document or other material viewed through the Site. You will be solely responsible for any damage resulting from the infringement of copyright, trademarks, property rights or any other prejudice resulting from such submission.


While we have taken care to ensure that the content of Otayo.com is accurate, this website and the services accessible on or through are provided « as is » and your use and reliability of the information on this site and the Online services are entirely at your own risk. We do our best to keep the site up-to-date and running.

You expressly agree that the use of this site is at your own risk and that neither Otayo.com, its administrators or its employees, guarantees that the use of the site will be uninterrupted or unavailable due to technical problems beyond our control; and we make no guarantees as to:

  1. the results that can be obtained from the use of this site, or
  2. the accuracy, completeness, reliability or content of any information (including, but not limited to, descriptions of products, services, products, pricing, or statements (as defined above) provided through this site.

In no event shall we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage resulting from loss of data or profits, arising from or in connection with with the use of this site.

Terms of Sales

The following general conditions of sale are communicated to each customer each time they process an order. Processing an order implies that the customer complies with the General Conditions of Sale.


We advise you to place your order a minimum of 5 days before the date of your travel so that we can process your reservation request fully and provide you with the activity on your proposed date. All reservations are subject to availability. Any disability requiring special attention must be reported at the time of booking. We will do our best to meet the needs of disabled participants. By making a reservation with us (whether directly on the Otayo.com website or by email), you and all members of your group have understood and accepted our General Conditions and that in the case of group reservations (2 people and more), the person making the reservation is responsible for keeping all members of his group aware of these conditions.

Products / activities

The products, which are in particular: events, concerts, shows, theater, entertainment packages, sporting events or any other product or service offered on the Otayo.com website is valid within the limits of availability and they are provided to the customer through to our suppliers and third parties. The photos, illustrations and other promotional material used for the description of the product / activity are for the purpose of exemplifying products of the same type of activity. We cannot guarantee that all of the photos advertised and used on our website illustrate the exact attraction offered by the service provider. The only purpose of these photos is to give customers a better idea of the event. The descriptions and illustrations on one of our content and our site are given as approximate representations, but in good faith. It is important to note that expected return times for events are based on normal road and weather conditions and this may change if conditions are unfavorable or due to unforeseen operational problems. Otayo.com aims to be precise on the details appearing on its website and in its offers, but we make no commitment as to the accuracy, reliability or topicality of the material or on the results that you will obtain from using our websites and material.

Service provision

No compensation of any kind or liability may be taken due to circumstances beyond the control of our or our supplier. For example, when we need to notify a change to your arrangements after processing your order, or we or our suppliers cannot offer your arrangements in whole or in part as agreed, or you suffer from any loss, injury, accident or damage to any description to the person or personal property. No refunds will be given for unforeseeable circumstances, including, but not limited to, war, terrorist activities, civil unrest, labor disputes, natural or nuclear disasters, high water levels, technical or maintenance problems and bad weather conditions or independent forecasts, beyond the control of Otayo and / or the producer of the event. Otayo.com also reserves the right to cancel scheduled events, concerts, shows or any other product at any time in the event of hazardous weather conditions, unforeseen operational problems or for any other reason provided by the producer of the event. In addition, Otayo.com reserves the right to refuse admission to anyone at its sole discretion.

Otayo.com cannot be held responsible:

  1. cancellation or postponement of a show / event
  2. cancellation or postponement of a show / event
  3. The possible change of the first part
  4. Artistic distribution
  5. Any change in the program
  6. Concert times

Tickets are printed upon confirmation of your order and according to the instructions of producers / organizers of shows / events. They cannot be sold at a price higher than the value range, all taxes included on the ticket. Any holder of such a ticket will be refused entry. Tickets cannot be returned, exchanged or refunded.

The beneficiary of the ticket must comply with the regulations and use in the place, regardless of the show.

When buying the ticket, check the name, date and time of the show / event and the price it contains. No complaint will be accepted thereafter.

If the show / event has to be stopped beyond half its length, tickets will not be refunded.

If the show / event date is changed, the tickets will be validated on the new date set by the producer / organizer.

In case of cancellation of a show / event by the organizer, only the price mentioned on the ticket will be refunded, the rental costs included, excluding costs (transport, hotels, parking, etc.). As all tickets are non-refundable, the customer cannot claim a refund in the event of cancellation by the customer.


Please refer to the event description for the price of each specific event. All prices are indicated in Mauritian rupees and include VAT at the rate applicable at the time of your order. Tickets sold once are not exchangeable and non-refundable. All offers are final, and no changes to the Terms, Highlights or the Deal description are allowed. These will be clearly specified at the time of booking and on the confirmation email. Prices are based on local rates offered by our suppliers.

Unless detailed otherwise in the specification of the event, these prices do not include transport, food, drinks, transport, or include any other service which is not detailed in the specifications of the event. As we only act as an agent for our suppliers, we and our suppliers reserve the right to change, modify the correct prices listed on our site at any time before or after you have booked. Once you have booked, if the price of your booking changes this way, we will move on to the details of the change as soon as possible.

The user will be required to carefully read and accept the terms and conditions that are posted on the Otayo.com website before making a reservation. Once the reservation is made, the user and the supplier of the product will be bound by these terms and conditions and both parties will receive a booking confirmation email.

We do not guarantee against pricing errors or programming issues and reserves the right, in its sole discretion, not to process or cancel orders for a ticket whose price has been incorrectly displayed or problems with programming that results in an error. If this happens, Otayo.com will notify you by email and or by phone and a full refund will be given.

Customers using chargebacks * will * be reported to all major credit bureaus as a delinquent collection account.

Please note that a fee of Rs100 / ticket will apply for any changes made to printed or lost tickets.

Service fees and order processing fees

Fixed service fee per ticket of Rs 10.00 + up to 2.85% order processing fee

In almost all cases, Otayo adds a service charge (also called a convenience charge) to the nominal price. In almost all cases, Otayo adds a service charge (also called a convenience charge) to the nominal price.

With the ticket service fee, an order processing fee is usually charged. Unlike the service fee, which is added to each ticket, the processing fee is charged once per order. Processing fees offset the costs of processing tickets, envelopes and assistance.

Tickets purchased are subject to a non-refundable processing fee per order as well as a non-refundable processing fee per ticket.

Payment system & Payment methods

Otayo.com uses the secure online MIGS MasterCard payment system managed by the Mauritius Commercial Bank (MCB). Online reservations cannot be made with a valid credit card. If you do not wish to use our payment system or do not have a credit card, you can always contact us directly to discuss alternative payment methods such as payment via the office, payment by bank transfer, transfers via Juice MCB or others.

MasterCard guarantees a high level of protection when providing your credit card number. Information about the latter is not accessible to third parties and is not communicated to us and is maintained only on the secure MasterCard database. The order validated by the customer will be considered valid only when it is approved by « MasterCard ». After placing your order, your credit card will be automatically debited for the amount due when you connect your account. Once the payment is cleared, you will receive an automatic confirmation email of your order. If MasterCard does not approve the transaction, the order will be automatically canceled and the customer will be informed by e-mail.

For web orders, full payment by credit card is required to make a reservation and credit cards are accepted. Credit cards that are accepted:

  1. VISA
  2. Mastercard

It is also possible to pay by bank transfer directly to the bank account of Otayo.com or have the payment made directly in cash at the head office of Otayo.com or at the Otayo Rezo (defined as the 10 points of sale scattered in places Mauritius keys).

It is also possible to pay by bank transfer directly to the bank account of Otayo.com or have the payment made directly in cash at the head office of Otayo.com or at the Otayo Rezo (defined as the 10 points of sale scattered in places Mauritius keys).

The security of payments by Visa or MasterCard credit card is provided by the coding system of -SSL 3D-Secure (Secure Socket Lysers) of Mauritius Commercial Bank Ltd on online banking, which encrypts and secures confidential information.

When you click on the « Submit » button after the order process, you accept all of these terms and conditions.

The data recorded by Otayo Ltd constitute proof of all transactions by Otayo Ltd and its customers.

The data recorded by the secure payment system constitutes proof of financial transactions. You will need to insert a password issued by your bank; the system will determine the record for the secure Mastercard or Verified by Visa code. For some banks, it is essential to make an official request for access to our online payment service.

Reservation confirmation

Once you have made the payment, an e-mail reservation confirmation will be sent immediately after « Place the order » for which it is important for us to have an exact e-mail address. If you do not receive an email confirmation within the next 15 minutes of the Order, you must contact our Customer Service at info@otayo.com.

Our e-mail reservation confirmation is proof of the valid reservation and will contain relevant information on the reservation and details of the relevant event. Please read and carefully check all of the information contained in your e-mail reservation confirmation to ensure that it complies with your reservation made. If there are any changes in the details, we ask that you notify us immediately by email, telephone or by contacting our Customer Support Center.

You will have to print and produce your ticket on the site, as can be the official Otayo printed ticket or an E-ticket.

Obtaining tickets and prices for services

Otayo.com offers you several possibilities for obtaining your tickets.

a) Purchases and collection of tickets through our points of sale (Rezo Otayo)

b) The counter withdrawal at the place of the event  *

* Condition valid if Otayo will be on site

By showing up 1 hour 30 minutes before the start of the event, with your reservation number, an identity document and the bank card used to pay for your order.

Please note: any ticket order that cannot be picked up at the ticket office after the performance has taken place may not be subject to complaints and therefore induce a refund.

c) E-ticket (printing of tickets at home)

The purchase of an e-ticket is governed by all of the general conditions of sale as well as by the specific conditions below:

Each coded ticket (e-ticket) is provided with a bar code allowing access to the event for only one spectator. In the event of loss, theft or duplication of a valid ticket, only the first person holding the ticket will be able to access the event. The buyer remains responsible for the use made of e-tickets. An identity document may be requested.

The beneficiary of the ticket must comply with the rules and customs of the hall, whatever the show.  The buyer must at the time of delivery of the ticket, check the name, date and time of the show as well as the price therein.

Printing conditions and ticket validity:

– This ticket is only valid if it is printed on white A4 paper, blank front and back, without changing the print size in portrait (vertical) format with an inkjet or laser printer; No other medium (electronic, pc screen, portable screen, etc.) is accepted.

– Tickets must have a good print quality. Partially printed, soiled, damaged or illegible tickets will not be accepted and considered in fact to be invalid. In the event of poor print quality, you must reprint your coded ticket again in order to obtain good print quality. To reprint your ticket, reuse the « pdf » files of the electronic message received during your online purchase. Otayo.com declines all responsibility for anomalies occurring during your printing of the ticket.

Complaints and problems

In the unlikely event that you have reason to complain or in the event that you experience problems with your service, this should be brought to Otayo’s attention immediately and no later than 5 working days from the day of the event.

Please note that if you do not follow this simple complaints procedure, Otayo.com will not be able to claim reimbursement or compensation on your behalf, and therefore you will not be entitled or lose the refund or compensation you may have purchased.

Damage or theft of personal effects

Otayo.com cannot be held responsible if the personal belongings of a client are damaged or stolen during a show / concert / event. It therefore follows that Otayo.com is not obliged to compensate its customers for damage in this regard. Each customer has a personal responsibility to take care and attention by keeping close watch over their personal belongings and not bringing valuables.

We will accept no responsibility for loss or damage to personal property or valuables. Insurance to cover the loss of luggage and valuables is also highly recommended and does not have all the means included in any of our activities / trips / products or other services.

Reimbursement of processing costs

In the event of cancellation either by the client or by Otayo or its partners; Otayo.com is not required to reimburse credit card processing fees or other bank charges related to the purchase made by the customer. The customer will only receive the applicable refund calculated according to the Otayo.com refund policy, after deduction of the detailed costs herein.


Otayo.com acts as a booking agent for the suppliers concerned for any event, concert, show and / or any other service. We have no responsibility of any kind whatsoever for you or your group or dependents in the event of death, injury, loss, loss or damage of any kind whatsoever you or your group, or your dependents may suffer, except if caused by our own negligence as a result.

Otayo.com, administrators, employees, suppliers and partners, in any case, are responsible for indirect, incidental, special, consequential or punitive damages arising from or related to your use of the site, content, statements and other information that contained therein, the products or services accessible or available on the site or these terms of use. However, the service provider / third party will be solely responsible for providing the product / service with care, ensuring that the service they provide is of the highest quality and high service standards.

By using Otayo.com, you agree to indemnify us and its employees from all liability, although we may at our discretion agree to assist in problem resolution, and take our own action against a supplier and that party which is in violation of its obligations.

Customer behavior

As a customer of Otayo.com, you are responsible for you and / / group actions of your party by which you are expected to respect your environment and other people around you.

The owners of the premises have the right to evict you from the exhibition / event under the threat of vandalism, violence or any other behavior considered inappropriate by them. You must not behave in a way that can cause distress or embarrassment to others or that can create a risk of danger or damage to property. In all these cases mentioned herein, all insurance will be invalidated and you will not be entitled to reimbursement, remuneration or to cover all your expenses of any kind. In the event of damage or loss caused by you or a member of your group, you will be held responsible and be responsible for the full payment of such damage.


Any claim or dispute will always be treated with the most attention and care, as the person who takes the trouble to submit their claim is presumed to do so in good faith. In case of dispute, the customer will be at the first contract with the company for an amicable solution of the problem. If a solution cannot be found, the Mauritian legal system will be the only competent legal system.

Applicable laws

This Agreement or Terms and Conditions is constructed in accordance with and governed by the laws of Mauritius. Any dispute relating to the existing commercial relationship between Otayo.com and the client is subject to the exclusive jurisdiction of the Mauritian courts.

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