This Policy describes how we treat personal information Otayo (“Otayo”, “Otayo.com”, “we”, “us” or “our”) collect both online and offline. This includes on our websites and in our apps. It also includes at our box offices or in phone or email interactions you have with us. This Policy describes how Otayo collects, shares, secures and uses the personal information you provide when you visit or use our website and mobile application. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. When we refer to “personal information” in this Policy, we mean information that directly identifies you (such as your name, contact details, or email address) or data that could be used to indirectly identify you. In order to purchase tickets, list tickets for sale, or post content to our website, you may be required to register an account. Kindly note that any consent you provide will be entirely voluntary. However, if you do not accept this policy, then you should not use, and are not authorized to use, the website or mobile application.Privacy Notice
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
- purchase a ticket to an event, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and
Your choices and rights under each scenario are explained in more detail below.1.0 What information we have and where we collect it from.
We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.
1.1 When you create an account, purchase a product from us (such as a ticket, or merchandise), we will collect your contact and billing information.
1.2 When you purchase tickets to one of our events, or an event for which we are a co-promoter, we will receive your information such as your name, contact details and ticket purchase information, such as number of tickets bought and seat number(s).
1.3 When you use our websites or apps, we collect information such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us.
1.4 When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
1.5 If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).
1.6 In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it.2.0 How we use your information.
We collect and use your information for lots of reasons such as helping you find events, sharing news, for marketing and as otherwise required by law.
This section explains how we use your information and the legal basis on which we use it.2.1 For the performance of our contract with you
We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can:
2.11 process your order
2.12 take payment, and
2.13 provide you with customer support2.2 For our legitimate business interests
2.21 To conduct market research and analysis which helps improve and customise our products and services.
2.22 For our marketing purposes
2.23 To send you customer service emails including booking confirmations and event reminders.
2.24 To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get to the right person. As such, we may use your information to prevent ticket touting, misuse of our intellectual property, fraud, or other crimes.
2.25 To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to events and you have consented to our marketing, we will inform you about other events we think you might be interested in.2.3 Where you’ve given your consent
2.31 To contact you with information or offers regarding our upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms.
2.32 To deliver tailored advertising and marketing communications on our websites and apps3.0 Who we share information with.
We may share your information with the Event Partner(s) as well as other third parties associated with the service provided.
3.1 Within the Otayo family of companies who provide services for us such as marketing, profiling, reporting and technical support.
3.2 Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.
3.4 Third parties who provide goods and services purchased by you (e.g. merchandise) so that they can process and fulfil your orders.
3.5 Government agencies or other authorised bodies where permitted or required by law.
3.6 Any successor to all or part of our business.4.0 Your choices and rights.
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.4.1 Where you have given us your consent, you can withdraw it by doing the following.
4.11 To stop receiving our marketing you follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
4.12 To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.4.2 You also have rights over how your personal information is used including:
4.21 The right to object to our processing of your data.
4.22 The right to request that your information be erased or restricted from further use.
4.23 The right to request a copy of the information we hold about you.
4.24 The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
4.25 The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.
To exercise any of the above rights please contact us at firstname.lastname@example.org How we look after your information.
5.1 We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
5.2 We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.
5.3 We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
5.4 As a part of a global group of companies, we rely on shared services, some of which are located outside of Mauritius. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally. When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place.6.0 Questions and feedback.
When you use our sites (including mobile sites or mobile apps), we and third party organisations may collect information by using ‘cookies’ and other technologies (for simplicity we refer to all such technologies as ‘cookies’).
1.1 A cookie is a small text file—containing small amounts of information— that passes to your computer through your web browser so that the website can remember who you are.
1.2 The length of time a cookie will stay on your computer depends on whether it is a persistent or session cookie. Session cookies are temporary cookies that stay on your computer until you leave the website. Persistent cookies stay on your computer after you have finished browsing until they expire or are deleted.
1.3 A pixel tag or sometimes called a web beacon is an invisible image with a line of code which is placed within an email message or on a web page.
1.4 Cookies can either be categorised into First or Third Party cookies. “First Party Cookies” are cookies that Otayo places on your device whereas “Third Party Cookies” are cookies that another party controls but are placed on your device when you visit our site. For example, we use Google Analytics cookies to gather information about the user experience on our website.2.0 What are cookies used for?
Cookies can be put into one of the following categories: strictly necessary; analytics, functionality and advertising cookies. The table provides more information about each category.2.1 Essential Cookies
These cookies are essential to make our website work. They enable you to move around the site and use its features. Necessary services, like the ability to access secure areas cannot be provided without these cookies.
For example, keeping you logged in during your visit. Without these cookies the site might forget you and you’d have to constantly log back in. When you buy tickets, cookies make sure they’re still in your shopping basket when you get to the checkout.2.2 Analytics Cookies
These cookies collect information about how people use our site, such as which pages are most frequently visited, and how people are moving from one link to another. Information collected on our open site are grouped together with information from other people’s use of our site on an aggregated basis. If you have logged into the client portal we may associate information from the cookies with your account. Overall, these cookies provide us with analytical information about how our site is performing and how we can improve it.2.3 Functionality Cookies
These cookies allow us to remember choices you make and tailor our site to provide enhanced features and content to you. For example, these cookies can be used to remember your user name (but not your password), they can also be used to remember changes on other parts of pages that you can customize.2.4 Advertising and Marketing Cookies
These cookies are used to deliver marketing and advertising messages that are tailored to you based on what you have browsed, purchased or shown interest in. We use these cookies in conjunction with third party organisations who provide tools that enable us to group you with other users to target these messages and adverts. For example, when you browse our websites or apps, add tickets to your basket or make a purchase you may subsequently see adverts or messages for these or similar events. This could include an advert on Facebook, search results in Google or an email from us reminding you still have tickets in your basket. All third parties we work with conform to online behavioural advertising (OBA) industry standards to ensure you are not personally identified and you have the options to opt out in the future.3.0 How to manage cookies from this site
Most browsers will enable you to manage your cookies preferences e.g. have the browser notify you when you receive a new cookie or use it to disable cookies altogether. If you do decide to disable or delete these altogether some sites won’t work as well as they rely on cookies to provide you with the service you have requested.
You can change your browser settings to limit which cookies can be set. These settings are usually found in the ‘options’ or ‘preferences’ menu for your browser.